So, on several occasions now, folks have been asking me to use IM at work. and i'm torn. in a way, i see the value of the quick exchanges it can provide...but i also see that it could wreak havoc on productivity and produce expectations i have no intention of exceeding. technolgoy is always a two way sword and beneifts are context dependent. for some, i say 'yes', this makes my life better. for others, i reject them. i don't want cable tv, i DO want high speed internet. i do want messaging on my phone for friends, i DO NOT want it from co-workers (friend has precedence, so a friend co-worker is okay). also, clearly at a conference or something its also okay for work but not while i'm working on deliverables. NO. send it, and i will respond/read it when i can.
email for work is okay during the workday, NOT okay on the weekend. and so now i have this IM thing, does this mean if i am on at night and such and such has a question....they will think rude of me if i ignore them. and what if i am doing things at work that are more important than explaining what NTSC is or why your vertex buffer can't have 100,000 vertices....for these questions you can email me and i will get to them when i have an opening between higher precedence projects.
an analogy would be a professor trying to get his work done. HE HAS OFFICE HOURS. this is when you can come and ask the questions you have, not randomly in the middle of the day. it distracts you from higher value thinking and working, constructively actualizing yourself in a way that Maslow would smile.
seems to me this is an issue of what i want to be in my life..tech support (tactical) or creating new ideas and new innovations (strategic). IM facilitates tactical performance and is actually DETRIMENTAL to strategic time. i WANT tactical to be less of my life, not more. it seems IM gives value to those around me but provides ME with little value. am i missing something here? sure, there is some merit to making those around me more productive but in the end their output is a second order in terms of performance, its MY output that is most important to how i am measured.
so IM seems a lot like 'chat' when i was in school. chat was novel for awhile, but any rational person that needs info quick can pick up the phone and call me or send a quick email. i chatted with people on line for awhile, but when the novelty wore off and my finacnes improved and long distance fees dropped....just pick up the phone.
and as far as messenger, it seems email is more optimal IN MY SITUATION. not always, again, if i was tech support it would be fine. another time i think it would be valueble is if i was, for example, on a team working on a project like a new SDK or an API or something like that where somebody is trying to figure out who broke the build or if billy is in his office so he can stop by to talk about a new feature, etc. etc. email allows me to answer the questions asyncrhonously and when i am not in these situations.
anyway...thoughts???? maybe i'm not seeing some of the value.